What do you do as a passenger service agent?

What do you do as a passenger service agent?

Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.

How do I become an airport customer service agent?

Eligibility to become Airline Customer Service Agent

  1. Passed high school diploma or equivalent in relevant field.
  2. Employers will prefer candidates who have completed a bachelor’s degree in related fields.
  3. Six months to one year of work experience is required.

What is an airport guest service agent?

GENERAL PURPOSE: This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.

Do passenger service agents get free flights?

These benefits range from reduced fares to free flights, and are sometimes transferable to friends and family. These benefits are usually only offered if you fly standby, which means flying outside of the busiest times, especially weekends and holidays.

How much do gate agents make UK?

Salary Recap The average pay for a Gate Agent is £24,896 a year and £12 an hour in the United Kingdom. The average salary range for a Gate Agent is between £18,768 and £29,963. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United Kingdom.

What is CSA in aviation?

Customer Service Associate (CSA)

What are the duties of a passenger service agent?

Checking in passengers and their baggage

  • Printing boarding passes
  • Dealing with passenger enquiries
  • Making passengers aware of restrictions and regulations
  • Weighing baggage
  • Helping passengers with reduced mobility and unaccompanied minors
  • Coordinating with the boarding gate staff
  • How to become a passenger service agent?

    Opened account contract agreements for new customers.

  • Resolved issues by providing 100% customer satisfaction with outstanding written and verbal communication.
  • Ticket counter/Customer Service Aircraft Cleaning/Baggage Handler/Ramp Agent Gate agent/Baggage Office Reservations/Operations/Filing
  • What does a passenger service agent do?

    Passenger service agents work in customer service roles within the transportation industry. At airports, they may be responsible for handling check-ins and assisting with boarding, which they do by keeping customers updated regarding when and where to board their transport. A key part of this role is communicating with customers.

    What do passenger handling agent do at Airlines?

    Understand how airlines and airports operate in relation to the provision of passenger services

  • Learn about passenger and baggage check-in and boarding procedures,including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport