How do you conduct a reference from a library interview?
- Approachability. Pay attention to both your own and the customer’s body language. Acknowledge and greet the customer as they approach the desk.
- Interest. Maintain eye contact. Find a confidential location for the customer to ask a question.
- Listening/Inquiring. Do not interrupt. Ask clarifying questions.
What is the importance of conducting a reference interview with the library user?
Conducting a reference interview is the most important work a reference librarian does, because this enables the librarian to match the patron’s question to a relevant and useful source. Approachability is a matter of good hospitality: you want to make the patron feel that she or he can ask you a question.
What is reference interview in library science?
A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user’s initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources.
What is a reference interview in archives?
n. A conversation between an archivist and a researcher designed to give the researcher an orientation to the use of the materials, to help the researcher identify relevant holdings, and to ensure that research needs are met.
What is the reference process?
A reference process is a process that represents a desired ideal state. It represents how a process should run. In process mining, the actual process is therefore often compared with the reference process.
Who used the term reference interview first?
According to Bunge (1984), Hutchins is believed to be the first to coin the term “reference interview” in her classic text, Introduction to Reference Work (1944).
Why is listening so important to the reference interview?
During a successful reference interaction, the librarian communicates in a receptive and supportive manner and allows the patron to fully state their information in their own words before responding.
What is the purpose of reference services in the library?
Reference service has three major aspects or service techniques: (1) information service, which consists of finding needed information for the user or assisting the user in finding such information; (2) in- struction in library use, consisting of helping users learn the skills they need to find and use library …
Is interview reference necessary?
As a personal interview is not published or “findable,” it should not be included in an APA reference list. Instead, a personal interview should be referenced as a parenthetical citation.
What is the purpose of a reference interview?
The reference interview is the process that determines the information needs of the customer. The aim of the interview is to translate the patron’s questions into one that can be answered with the library’s resources. Allows staff to match the customer’s question to a relevant and useful source of information.
What is the purpose of a library interview?
The aim of the interview is to translate the patron’s questions into one that can be answered with the library’s resources. Allows staff to match the customer’s question to a relevant and useful source of information.
Is the reference interview a good book to read?
CONDUCTING THE REFERENCE INTERVIEW isn’t a bad book, but it’s basically 280-some pages on how not to be a jerk. There wouldn’t be anything inherently wrong about this except the book was quite expensive.
How many steps are there in the reference interview process?
There are eight steps in the reference interview process. When you put it all together and use this process, you are providing excellent communication and customers will be satisfied.