When should an ATOL certificate be issued?

When should an ATOL certificate be issued?

When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel business as soon as you pay over any money for the holiday – even if this is only a deposit. Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme.

What should be on an ATOL certificate?

Insert the full name, ATOL number and the booking reference of the ATOL holder protecting the flight (protecting ATOL holder). Insert the amount charged by the protecting ATOL holder. No other amounts must be added to this ATOL Certificate.

Is ATOL a legal requirement?

Travel companies are legally required to issue ATOL Certificates, this is your guarantee of protection.

What does an ATOL certificate mean?

An ATOL Certificate is a consumer’s proof that the trip or flight is protected by ATOL. It tells them what protection they have and what to do if the ATOL holder or supplier fails. An ATOL Certificate must be issued immediately to the consumer upon taking any payment either by the ATOL holder or its authorised agent.

How do I get my ATOL certificate?

If you have misplaced this, or not received it, then you can simply log into Manage Your Booking and resend the confirmation of your flight to your email address. This will resend you all your booking information, as well as your ATOL certificate.

Do I need to print my ATOL certificate?

The ATOL Certificate must not be printed on branded paper. It should be produced as per the format set out by the CAA.

What does my ATOL certificate cover?

ATOL stands for Air Travel Organiser’s Licence. ATOL cover means that if the ATOL protected company fails and your holiday can no longer go ahead you will be entitled to a refund if you are yet to travel, and hotel costs and flights home if you are abroad.

What does ATOL cover you for?

ATOL cover means you are protected if you book a holiday with a single travel firm that includes: flights and accommodation (including on a cruise), or flights and car hire, or flights, accommodation and car hire.

What does an ATOL certificate cover you for?

Does ATOL protect coronavirus?

The change, which will apply to package holidays including a flight, will mean passengers who accept refund credit notes for cancelled holidays as a result of COVID-19 will be protected by the ATOL scheme if necessary, even if the company they have booked with later collapses.

How much does it cost to become ATOL registered?

Making an application

What happens if I don’t have my ATOL certificate?